Privacy Policy
About this policy
This Privacy Policy explains how Future8 Pty Ltd trading as APRIQ collects, holds, uses and discloses personal information.
Where applicable, we seek to comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
This policy applies to personal information handled through:
- apriq.com.au
- Ask APRIQ
- Help and Intelligence services
- customer enquiries
- data requests
- media requests
- corrections
- licensing enquiries
- email correspondence
- accounts and subscriptions when introduced
- and other interactions with APRIQ.
Information we may collect
Depending on how you interact with APRIQ, we may collect:
Identity and contact information
Including:
- name
- phone number
- organisation
- job title
- location where relevant
- and information you voluntarily provide.
Account information
Where accounts are provided:
- account identifier
- authentication information
- role
- security events
- MFA status
- preferences
- account activity.
We do not intend to store plain-text passwords.
Enquiries and relationship information
Including:
- questions
- requests
- correspondence
- Help Centre interactions
- media enquiries
- data requests
- feature requests
- corrections
- licensing requests
- partnership enquiries
- commercial enquiries
- support history
- follow-up history
- and relevant internal business notes.
Technical and usage information
This may include:
- IP address
- browser
- device information
- operating system
- pages viewed
- timestamps
- referring pages
- session information
- search activity
- Market Finder usage
- comparison activity
- error information
- security logs.
Subscription and billing information
If paid services are introduced, this may include:
- plan
- billing contact details
- subscription status
- transaction references
- payment status
- invoice information.
Card details may be processed directly by a payment provider rather than stored by APRIQ.
How we collect information
We may collect personal information:
- directly from you
- when you contact APRIQ
- through forms
- through email
- through account use
- through Help Centre or Ask APRIQ
- through website usage
- through authorised business communications
- from organisations you represent
- from service providers
- and from lawful publicly available sources where reasonably necessary.
Why we use personal information
We may use personal information to:
- operate APRIQ
- respond to enquiries
- manage requests
- manage contacts and relationships
- provide support
- investigate data questions
- process corrections
- manage media requests
- manage licensing enquiries
- administer accounts
- authenticate users
- secure our systems
- operate subscriptions
- administer billing
- understand product usage
- improve APRIQ
- identify evidence and product gaps
- understand customer demand
- conduct analytics
- investigate technical issues
- prevent misuse
- maintain records
- comply with legal obligations
- and manage our business.
APRIQ CRM and relationship records
APRIQ may maintain an internal customer and relationship management system.
A record may connect:
- your identity
- organisation
- contact details
- enquiries
- requests
- conversations
- responses
- follow-ups
- internal notes
- and relationship history.
This allows APRIQ to understand previous interactions rather than treating every enquiry as unrelated.
Access is restricted to authorised users and systems.
Artificial intelligence
APRIQ may use artificial intelligence systems to assist with functions including:
- request classification
- locating relevant APRIQ evidence
- summarising conversations
- preparing draft responses
- identifying missing information
- identifying evidence gaps
- and internal operational review.
We seek to provide AI systems only with information reasonably necessary for the task.
AI systems do not determine what APRIQ evidence is legally or operationally publishable.
Material matters may be subject to human review.
Service providers
APRIQ uses external service providers to operate its platform.
These may provide:
- hosting
- databases
- authentication
- artificial intelligence
- payments
- monitoring
- analytics
- communications
- and development infrastructure.
Providers may include services such as:
- Vercel
- Supabase
- Resend
- OpenAI
- and other providers used as APRIQ evolves.
We aim to disclose only information reasonably necessary for the relevant service.
Overseas processing
Some technology providers operate infrastructure outside Australia.
Personal information may therefore be processed or stored overseas.
Depending on the provider and configuration, processing may occur in locations including:
- South Korea
- the United States
- and other countries in which APRIQ's technology providers operate.
Security
We use technical and organisational controls designed to protect information against:
- misuse
- loss
- interference
- unauthorised access
- unauthorised modification
- unauthorised disclosure.
Measures may include:
- authentication
- MFA
- role-based access
- server-side permissions
- database controls
- audit history
- secure network connections
- security logging
- restricted credentials
- separation between public and private systems.
No internet-connected system can be guaranteed completely secure.
Retention
We retain personal information only as long as reasonably required for:
- providing services
- maintaining business relationships
- security
- audit purposes
- record keeping
- dispute management
- and legal requirements.
Where information is no longer reasonably required, it may be deleted or de-identified subject to lawful retention obligations.
Cookies and similar technologies
APRIQ may use cookies and similar technologies for:
- authentication
- secure sessions
- user preferences
- security
- performance
- and analytics.
Additional notices may be introduced if APRIQ begins using broader analytics, advertising or tracking technologies.
Marketing communications
Where permitted by law, APRIQ may send research, product updates and marketing communications.
Commercial electronic messages will provide an appropriate means to unsubscribe.
Withdrawing marketing consent does not prevent APRIQ from sending necessary service or operational messages.
Access and correction
You may request access to personal information we hold about you or ask us to correct inaccurate information.
Contact: help@apriq.com.au
We may need to verify your identity before processing a request.
Privacy complaints
If you believe APRIQ has mishandled your personal information, contact help@apriq.com.au
We will investigate legitimate privacy complaints.
Where applicable, you may also have the right to raise a complaint with the Office of the Australian Information Commissioner.
Data breaches
If a data breach occurs, APRIQ will investigate and take appropriate remedial action.
Where required, notifications will be made under Australia's Notifiable Data Breaches scheme.
Children
APRIQ is primarily intended for adults researching Australian property markets.
We do not intentionally seek to collect personal information from children through normal use of the platform.
Changes to this Privacy Policy
This Privacy Policy may be updated as:
- APRIQ evolves
- service providers change
- new functionality is introduced
- or applicable requirements change.
The effective date will be displayed on the policy.
Contact
APRIQ
Operated by Future8 Pty Ltd
ABN 44 603 123 959